Frequently Asked Questions

Find answers to common questions about using ProfileCraft

General Questions

What is ProfileCraft?

ProfileCraft is a comprehensive platform designed to help professionals create, manage, and update their online presence. We offer portfolio templates and a resume builder to showcase your professional identity effectively.

Do I need technical knowledge to use ProfileCraft?

No, ProfileCraft is designed to be user-friendly with no coding or design skills required. Our intuitive interfaces guide you through the process of creating professional portfolios and resumes.

Is ProfileCraft free to use?

ProfileCraft offers both free and premium options. You can access basic features for free, while our premium tiers provide additional templates, features, and customization options.

What makes ProfileCraft different from other platforms?

ProfileCraft uniquely integrates portfolio and resume creation, ensuring consistency across your professional presence. Our focus on user experience, professional templates, and simplicity sets us apart from other platforms.

Portfolio Templates

How do I download and use portfolio templates?

Browse our portfolio templates gallery, choose a template you like, and click the "Download" button. Once downloaded, you'll receive a zip file containing all necessary files along with documentation for customization.

Can I customize the downloaded templates?

Yes, all our portfolio templates are fully customizable. You can modify colors, fonts, layout, and content to match your personal brand. Each template includes clear documentation on how to make these changes.

Do I need to credit ProfileCraft when using a template?

While attribution is appreciated, our free templates don't require crediting ProfileCraft. However, please check the specific license included with premium templates as some may have different requirements.

Where can I host my portfolio website?

You can host your portfolio on any web hosting service. Popular options include GitHub Pages (free), Netlify, Vercel, or traditional hosting providers like Bluehost or HostGator. In our upcoming Phase 2, we'll offer subdomain hosting directly through ProfileCraft.

Resume Maker

Is the Resume Engine ATS-friendly?

Yes, all of our resume templates are designed to be ATS-compatible. They follow professional formatting standards and use appropriate structures to ensure your resume passes through Applicant Tracking Systems successfully.

What file formats can I export my resume in?

Currently, our Resume Engine v1 supports PDF exports. In our upcoming v1.2 release, we'll add support for DOCX (Word) and TXT formats.

Can I save my work and continue editing later?

In Resume Engine v1, your progress is saved in your browser's local storage, allowing you to continue editing as long as you use the same device and browser. Our upcoming v1.2 will include cloud-based saving with full account integration.

How many resume templates are available?

Currently, we offer 8 professional resume templates in our free tier with additional premium templates available. We regularly add new templates to our library based on the latest trends in hiring and professional presentation.

Account & Billing

How do I create an account?

To create an account, click on the "Account" button in the navigation menu and select "Sign Up." You can register using your email address or through social sign-in options like Google or LinkedIn.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and in some regions, local payment methods like UPI in India. All payments are processed securely through our payment partners.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. Once canceled, you'll continue to have access to premium features until the end of your current billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee for our premium subscriptions. If you're not satisfied with our service, contact our support team within 14 days of your subscription purchase for a full refund.

Technical Support

My downloaded portfolio template isn't working correctly. What should I do?

First, check the documentation included with your template for common issues. If that doesn't resolve your problem, visit our Support Page to submit a detailed description of the issue, including screenshots if possible.

I'm having trouble with the Resume Engine. How can I get help?

If you encounter issues with our Resume Engine, try refreshing the page first. If the problem persists, contact our support team through the Support Page with specific details about the issue and the steps that led to it.

What browsers does ProfileCraft support?

ProfileCraft supports the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the most recent version.

Are there any known issues with the current version?

We maintain a list of known issues and their status on our Known Issues page. If you encounter a problem not listed there, please report it through our support system.

Still have questions?

Our support team is here to help. Visit our support page or contact us directly.